HELPFUL TIPS
Storm communication board
See below great detailed information on our services steps to better help us service you.
We would also like to take the time to ask clients who have email access to use this tool to communicate in order for us to leave our phone lines open during winter events and allow our none email client to get through.
*see link below and email client support to reach us during snow events
*Be ready to add photo to support link
Broadcast steps
Below you will find broadcast steps we follow for better understanding our services.
• 2-days prior to upcoming snow FIRST broadcast will be emailed to advise of a potential winter event approaching.
• 1-day prior updated broadcast will be emailed to allow any changes to upcoming winter events approaching.
• Day of snow event broadcast will be emailed with an estimated service schedule.
• ALERT broadcast email Alerting tractors & team have been deployed.
*** First past should be within 8 – 12 hours of the ALERT
NOTE:
Broadcasts are ONLY estimations in reference to information we follow within the weather network.
Schedules may vary due to changes as the winter events accumulate.
Email communication reasons
We understand uncertainties during a winter event, here are key reasons to communicate with us immediately during winter events.
** Not all emails will be responded to unless more information is needed.
** when sending any inquiries, please add in the subject line your address and provide any photos relating to the issue.
Help us prevent a bombarding email during winter events by following the key reason to email us.
• 8 hrs. have passed since the last ALERT broadcast and no tractor on site.
• Tractor has passed and you are concerned about the service received.
NOTE: Issues alerted will be handled according to urgency or dealt with on second past.
During winter events our team follows the below schedule in order to service all our clients in a timely manner.
Tractor Snow removal schedule breakdown
Tractor crews are separate from our shoveling crews.
• (4 to10cm snowstorm) First pass bulk clean up, basic clear and go to remove most accumulated snow.
• 4 hours break/rest. Our team must rest after 12 hours of driving in order to stay safe on the road.
• 2nd pass, more thorough cleanup, city dump removal and responding to complaints
• Return to any missed areas
Tractor/ blower does not scrape the full surface of the laneways. There will always be a small accumulation of snow left behind. This includes approx. 2 feet from the side of property and front of garage.(front of garage service is offered for additional charge.)
Please note that Snowbusters will not service on Christmas day until our crews have had time with their family. An evening or overnight clearing will take place following the holiday when needed. Service will not be provided on New Year’s Eve.
Shoveling schedule breakdown
Shoveling crews are separate from our tractor crews.
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Shovelers are not dispatched until the snow has either tapered off or stopped. It could take up to 24 hours before the shoveling is completed, dependent on the amount of snow accumulation.
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Shoveling service is a ONE time pass for each storm event.
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if not signed up for shoveling, customer is responsible for remaining clearing.
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We have multiple levels of shoveling, front and or back walkway. Front of garage. call us to add this service to your existing contract.
Snow removal helpful tips
Help us help you receive the best snow removal service.
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Pilling accumulated snow from other areas within the driveway path will cause bumps of packed snow on the service area. Blower will not be able to remove this patch.
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Move your vehicle when an alert is sent out. Try to move your vehicle prior or as you see the tractor approaching. This will allow our team to clear laneways.
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Tractor/ blower does not scrape the full surface of the laneways. There will always be a small accumulation of snow left behind. This includes approx. 2 feet from the side of property and front of garage.(front of garage service is offered for additional charge.)
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To allow better clearing you can shovel 1 foot around the perimeter of your laneway. Prevent excessive snow dumps are not permitted and will cause unproper laneway clearing.
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Our service is to simply clear a path to remove accumulated snow. It is clients responsibility to ensure walkways are 100% safe and clear.
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No verbal or physical abuse will be tolerated. Repeated call/ emails during snowstorm events can result in cancellation with no refund.
Let it
Snow!
We want to thank you for taking the time to read these steps and helpful hints.
Snowbuster team!
• (15+ cm snowstorm) First pass bulk clean up, basic clear and go to remove most accumulated snow.
• 4 hours break/rest. Our team must rest after 12 hours of driving in order to stay safe on the road.
• 2nd pass, more thorough cleanup/ shoveling and responding to complaints
• Return to any missed areas
We DO NOT offer clearing right to bare pavement. Snowbusters clear snow up to 2 feet from structures and garage, if not signed up for shoveling, customer is responsible for remaining clearing.
SN WBUSTERS
